OUR PROMISE
Satisfaction Guarantee
Your confidence and trust are our highest priorities.
Our 30-Day Guarantee
We are confident in the efficacy of DryoPalm. If you use the product as directed for at least two weeks and are not satisfied with the results, please contact us within 30 days of delivery. We are committed to working with you to find a solution, which may include a full refund.
How to Initiate a Return or Replacement
To begin the return or replacement process, please follow these simple steps:
- Email our support team at support@theropore.com with your order number.
- Briefly describe the issue (e.g., product damaged, satisfaction guarantee claim).
- For damaged items, please include a photo of the product and packaging.
- Our team will respond within 24 hours with instructions for the next steps.
Replacement Timeline: All approved replacements will be delivered within 3 to 7 working days.
Return Eligibility
- 30-Day Moneyback Guarantee: If you are not satisfied with DryoPalm after using it as directed for at least two weeks, contact us within 30 days of delivery for a full refund.
- Damaged or Defective Products: Must be reported within 48 hours of delivery to be eligible for a free replacement or refund.
- Incorrect Item Received: If you received an item you did not order, please contact us immediately.
- Change of Mind: For hygiene reasons, we can only accept returns for change-of-mind if the product is unopened, unused, and in its original sealed condition.
Refund Processing
Once your return is approved and, if applicable, received by our team, we will process your refund. The amount will be credited to your original method of payment within 5-7 business days. We will notify you via email once the refund has been initiated.